Websites and apps your customers understand
We partner with Content Design Hub to plan, write and test the words on the websites and apps we build.
We build the site. Content Design Hub makes the words work.
A well-built website still fails if people can't understand it. Content Design Hub is a content design consultancy and training provider. Their team plans, writes and tests the words on your website or app, so people can find what they need and finish what they came to do. Together, we design content and code side by side. That means fewer rewrites late in the project, pages that meet accessibility needs, and a site your team knows how to keep up to date.
6 ways we bring content and design together
Pick the help you need, or let us plan the whole project.
Content strategy
A plan for what your site says, who it's for and how it stays current. Includes tone of voice, style guides and governance.
Get in touchWebsite and app content
Clear, plain language pages and interface text, written alongside the design so words and layout fit from the start.
Get in touchContent testing and user research
Interviews, surveys and testing to learn the words your customers use and check your content makes sense to them.
Get in touchAccessible content
Content written to support the Web Content Accessibility Guidelines (WCAG), so more people can read and use your site.
Get in touchAI content support
Prompts, guidelines and checks that help your team use AI tools to create on-brand content safely.
Get in touchTeam training and workshops
Courses, workshops and coaching so your team can write, review and maintain content after launch.
Get in touchWhat a project looks like with us
Start with your customers
Content Design Hub learns who uses your site and what they need to do. We map the pages and features to match.
Design words and screens together
Content is written alongside the design, not added at the end. Layouts are built around real content, not placeholder text.
Test before you launch
We check the content with real users and against accessibility guidelines, then fix what's unclear.
Hand over what you need to keep it going
You get the content, a style guide and training, so your team can update the site with confidence.
Content expertise, built in
Decades of working experience leading content teams and building content design skills
Work with startups, government, corporates, universities, founders and small businesses
Courses in content design, writing for accessibility and AI prompts for content
Questions about content design
What is content design?
Content design is about planning and shaping words, images and page elements so people can find, understand and use what they need. It's a design practice, like UX or service design. Content designers use research to make informed decisions, not assumptions or guesswork.
Why not write the content ourselves?
You can, and many teams do. Content Design Hub can coach your team, review drafts or write the content for you. It depends on your time, skills and how complex the site is.
When should content design start?
As early as possible. When content is planned before or alongside the design, pages are built around real needs. Adding content at the end often leads to rework and delays.
Will our content be accessible?
Accessibility is part of every project. Content Design Hub writes content to support the Web Content Accessibility Guidelines (WCAG), such as clear headings, plain language and useful link text. We build the site to meet the same guidelines.
Can you train our team to look after the content?
Yes. Content Design Hub offers workshops, coaching and online courses. We can tailor or create any courses, training or workshops to meet your needs. Online, on-demand courses currently include The Elements of Content Design, Writing for Accessibility and AI Prompt Engineering for Content Creators.
How is content design priced?
We scope the content work with your build and give you one quote before you commit. The cost depends on the number of pages, how much research is needed and whether training is included.
Planning a new website or app?
Tell us what you're building and who it's for. We'll scope the build and the content together and show you how it would work. No obligation.